Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Replacement and Exchange policy
We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
Refund policy
If a return and refund is approved, the amount will be automatically credited to your original payment method within 10 business days.
Cancellations
1. Cancellation within 48 hours of purchase
As a general rule, we complete the confirmation process and initiate production within 48 hours of receiving a customer order. If a customer initiates a refund within 48 hours of placing an order, a full refund can be made.
2. Cancellation after 48 hours of purchase
After 48 hours your order will go into production, and we can no longer stop the production process, Please note that the amount of time and effort spent on each order can’t be canceled. Therefore, there will be a restocking fee of 30% for all cancellations that are requested after 48 hours.
1. Returns generated due to quality issues
Should a return be necessary due to a quality issue with the product, please contact us via email (enmore2008@gmail.com)within three days of receipt. Include your proof of purchase or order confirmation and close-up pictures of the jewelry. If a defective product cannot be repaired or replaced, we will issue a full refund upon receipt of the returned item in its entirety. The cost of return shipping will be borne by us.
2. Returns instigated due to personal reasons
If a return is initiated due to personal reasons on the customer’s part, we kindly ask that you email(enmore2008@gmail.com) us with the specifics within 30 days of receiving the item.
<Note>
– All items must be returned in their original condition without any signs of wear, tear or modifications. If an item shows signs of wear or tear,or has been changed in any way, or is returned beyond the allowed three days, we reserve the right to refuse the return.